I have an essay in the latest Free Software Foundation's bulletin which FSF members should be receiving this week. I've also republished the article on my website as When Free Software Isn't Better. The article confronts the fact that free software is sometimes not as high quality or featureful as proprietary alternatives and that most free software projects aren't particularly collaborative. It reflects on what these facts mean for free software and for open source.
The Bulletin goes out to all FSF associate members. You should join to get a copy mailed to you in the future -- but mostly you should join because doing so supports the work of the foundation.